New parents grew concerned when their week-old baby would still turn her head only to one side. She had been injured during childbirth when the doctor used forceps to pull her out of the birth canal.
The couple brought her to Dr. Scott Cady, a chiropractor who works out of a multidisciplinary medical practice in downtown Sunnyvale. Dr. Cady examined the child, and very gently adjusted her neck. Within a few minutes, the child regained full range of motion.
Such satisfying experiences are what attracted him to chiropractic in the first place. “We help people without prescribing drugs, and help them quickly,” said Dr. Cady, who accepts most insurance.
Back, neck and joint work
One thing that distinguishes Dr. Cady from many chiropractors is the range of problems he treats.
While many in his field just stick to treating back and neck pain, Dr. Cady works on many other joint problems, as well. Recently, he said, he treated a professional ballerina who had sprained her ankle while dancing on “en pointe” She recovered quickly and returned to her production of the Nutcracker.
He’s even become, through word of mouth, known as someone who can provide relief to people with TMJ and other jaw problems.
Dr. Cady said he’s pleased that he can often keep people from having to undergo surgery. While there are times that he’s not able to heal someone’s back or neck problem and surgery is necessary, he said that’s rather rare.
“We take a conservative approach,” he said. “And we treat the actual problem so the
problem goes away; medical doctors treat the pain and hope the problem goes away.”
Dr. Cady has been in practice in Sunnyvale since 1990. In June he moved back to his current location at 260 S. Sunnyvale Ave. after years in an office a half-mile away that was scheduled for demolition. He is happy to now be in downtown Sunnyvale.
Some chiropractors have been criticized for trying to get their clients to buy into tests and treatments that really aren’t necessary. “I prefer to be honest upfront,” he said, adding that his practice is to inform clients of all their treatment options but never attempting to up-sell them.
When you need an experienced hand to get you moving with confidence, call Dr. Scott Cady at 408-739-2273 for an appointment and you’ll be pain free soon.
This is the time of year when business normally picks up for Maria and Jerry Moran, managers of venerable Calderon Tire Service in downtown Sunnyvale – especially with lots of people planning long holiday drives.
“When it starts to rain, a lot of the procrastinators find themselves slipping all over the wet roads,” Maria said. That’s when they realize it’s time to ditch those bald tires and grab some skins that will safe this winter.
The shop at 205 E. Washington Avenue has been in the Calderon family for more than three decades, where it’s become known for solid, professional service that has kept generations of customers coming back.
Maria is the daughter of the original owner, who started multiple Calderon tire shops in the San Jose area and beyond. She and her husband began managing this one six or seven years ago and have kept up the same great service on anything having to do with tires, alignment, wheels, suspension, struts and brakes. They don’t do any general mechanics.
David vs. Goliath
In a time when mom-and pop businesses can’t compete on price with the big tire outlets, that personal, community-focused touch is a mark of distinction that the little guy can offer.
That’s why the South Bay natives have sponsored local youth softball and baseball teams, for example.
Also unlike the big chains, Calderon Tire will service your car whenever you need it -- no long wait, no appointment necessary. Just drive on in. Oh, you’re short on cash? No problem. Maria and Jerry will give you 90 days to pay, no credit check required.
Plus, while you’re there, the Calderon crew can hook you up with snow tires or any other special tire or wheel you may want. If they don’t have it in stock, they’ll look high and low until they snag it for you.
All this doesn’t mean it’s easy to thrive, especially when people don’t have a lot of money. So the Morans have been trying to market their services to some of the South Bay’s big, employers, like Google, and to auto dealers, as well as to people who work right around the corner.
“I’d like to be the No. 1 tire business in the area,” Jerry says.
How well those ambitious efforts work remains to be seen, but one thing is already clear: Lots of people love the service, and the shop’s customers have let their views be known on Yelp, where Calderon’s rates high marks and glowing comments.
“We’ve just become known as a good family tire shop,” Jerry says.
So why not drive over to the shop on your slick tires right now, before the next rainfall? When you pull in, knowledgeable workers who are proud to offer personal service at a shop with a long Sunnyvale history will greet you.
In an age when personal service is so hard to find, it’s no wonder the producers of Eden 2015 included “Special Thanks to Sunnyvale Travel” in the movie’s final credits. The team of this Sunnyvale-based travel agency arranged for an international cast and crew to arrive from various parts of the globe, on time, and on budget, to film the movie.
Old-Time Service Meets New-Time Needs
“We continue to change with the times,” says Aman Valani, manager and third generation of this family-owned business. For more than 30 years, the agency has been serving people from their downtown Sunnyvale location and now has a team of professional agents who speak English, Hindi, Gujarati, Tamil, Marathi & Urdu.
The agents clearly enjoy what they do, and the office is a busy hub of planning, itineraries and working with clients to provide the best personalized service they can. “Sometimes,” one of the agents explains, “people are surprised at what having a good travel agent can do. Last year when there was severe flooding in India’s Chennai, a group of our customers had that region as part of their itinerary. We were able to work with the airlines to get people re-routed, re-booked if they preferred, or refunds if necessary. It’s hard for individuals to do that alone if they arranged every leg of a trip on an online ticketing site.”
Meeting Global Needs
It’s not just travel to Europe or India that occupies this business. They’ve managed the travel for a Bollywood singer who toured several U.S. cities; have arranged movie crews to travel to Capetown which is a popular shooting destination for Bollywood producers; and guided customers through the maze of vaccinations and visas necessary to travel the globe.
“The travel agency business is about adapting,” says Aman. “When my uncle started, it was about airlines and Amtrak. Now it is so much more, as people want to travel a lot, and there are so many choices and sometimes so much red tape. But for us, it’s still about service. We still listen to our clients and do our best to serve them, to be certain they get the best service.” The reward, the team agrees, is when a customer sends a note or card and says, “Thank you. It was a great trip.”
Sunnyvale Travel is located at 251 Mathilda, online at www.sunnyvaletravel.net and is ready to serve your personal travel needs at 408-245-5090.
Describing himself as an old-fashioned craftsman in a computer-crafted world, Souren Bagdasaryan is an artisan who brings skill, knowledge and patience to the art of hand-crafted repairs. As the owner of Souren Master Shoe Repair, he has been helping customers bring new life to shoes, luggage, purses, (and an occasional couch cushion or car seat) since 2002.
When New Won’t Do
Souren says that some people just don’t understand why they would want to repair rather than replace. It is especially true of people who grew up in a disposal age, when things are built to be replaced frequently rather than crafted for quality.
But sometimes, new just won’t do. Maybe it is that expensive brief case, a pair of favorite ballet toe shoes, a Birkenstock design that is no longer made, or the boots that have seen you through years of great adventures. Or perhaps it is a pair of costly dress shoes that deserve to be repaired rather than tossed aside.
Quality is His Specialty
Whatever the situation, Souren is an artisan. Yes, he said, some people just want to go to a shoe repair shop where they will slap some glue or nails on a new sole. “That’s not me. I work slowly, patiently, repair or rebuild, or assess what might be a basic flaw in the design of the item and work to correct it. It’s my biggest problem. I work as fast as patience, proper repair, and my two hands will allow.” He categorizes his shop as an “honest business” where every job is done with pride. My specialty, he says simply, “is quality.”
His customers know he’s an artist when it comes to excellence. The business has been built by word-of-mouth and a reputation for quality. He has no website, he has no Facebook page but great reviews on Yelp. Customers are encouraged to call before they come in and count on him as a valuable resource when it comes to keeping comfortable things comfy and restoring beauty to beat up or broken things.
Souren Master Shoe Repair also sells a good variety of insoles and arch supports, a large assortment of casual and dress shoe laces, and a broad array of shoe polishes. The shop is located at the end of the walkway at 165 S. Murphy, Suite A.
Park right in front of the shop in the parking lot off Frances - the back of Tao Tao’s is a good landmark. The posted hours are Tuesday-Friday: 11 to 6, Saturday: 10:30 to 4, and closed Sunday and Monday. Drop in or contact Souren at: 408-992-0666.
When quality and craftsmanship are in order, you will find an artisan at Souren Master Shoe Repair.
You might assume there is a Wilson at Wilson’s Salon. You’d be right. And wrong.
Before he opened a salon on the corner of Murphy and E Washington, stylist Dung Lam worked at a nearby salon and had a growing group of clients. But a customer who had become a friend told him it was hard to remember to pronounce his name. She asked, as a token to a popular movie of that year named “Cast Away,” if she could call him Wilson.
He liked it. And the name stuck.
Wilson’s Opens Its Doors
By the time he opened his own salon in 2009, he was Wilson to his customers. He decided that it would be Wilson’s Salon and it would be in Sunnyvale. Though S. Murphy wasn’t the hub it is now, Wilson already loved the location, the people and the community spirit.
His goal was to give people a place where their inner vision could come true. One customer came in with a self-drawn hair design that included three colors. It took several hours, but was perfect! Both client and stylist were thrilled.
“Whatever a customer wants, if they bring a picture, we can do it,” Wilson says.
It’s important to Wilson that stylists work with passion and love for their profession. They regularly go to training to stay ahead of fashions and styles. The shop is the only Sunnyvale retailer for Aveda products, and Bumble & bumble. Both of these upscale hair product lines require ongoing education in technique and hair care.
Feeling Good is Great
Beyond the hair style, it’s all about making people feel good. The salon has staff that can speak Chinese, Vietnamese, Spanish and English. And if words fail, there is a lengthy consultation using pictures and drawings. Straight-A high school students are rewarded with a free hair cut. Children are welcome. Walk-ins are accommodated whenever possible. Rushing to catch an Uber to the airport? Not a problem. Just tell the staff your timing.
Good business at Wilson’s reflects the owner’s attitude. “We love to please our clients. And when you love what you do, that’s easy.”
Wilson’s Salon is located at: 198 South Murphy Ave. Sunnyvale, CA 94086. Visit their website or give them a call at: (408) 245-8200
Sunnyvale Downtown Association